Privacy Policy – Levonix Homes
Last Updated: July 2025
At Levonix Homes Pty Ltd (ACN 168 777 384), your privacy is important to us. This Privacy Policy explains how we collect, store, use, and disclose your personal information—both online and offline—including through our website and digital services.
By using our website or engaging with us, you consent to the practices outlined in this policy.
- Who We Are
This Privacy Policy applies to Levonix Homes Pty Ltd (“Levonix Homes”, “we”, “us”, or “our”) and covers how we handle your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- What Personal Information We Collect
We may collect personal information when you:
- Visit or interact with our website
- Submit an enquiry, request a quote, or book an appointment
- Provide your details at a display home or event
- Purchase our services or sign a contract
This may include:
- Your name and contact details (email, phone number, address)
- Company and job title (if applicable)
- Details about your land or property
- Building preferences and service enquiries
- Payment details (via third-party payment processor)
- Any communications you send us
We may also collect usage data, such as:
- IP address and browser type
- Session data and device information
- Site activity via cookies and analytics
- Marketing engagement (e.g. email opens or ad clicks)
- How We Collect Your Information
We may collect your personal information:
- Directly from you (via forms, calls, email, or display home visits)
- Automatically through your use of our website
- From third-party services (e.g. finance brokers or lead sources you authorise)
- Why We Collect and Use Your Information
We may collect, use and disclose your information to:
Provide our services
- Contact and communicate with you
- Prepare and send quotes or contracts
- Manage your build or enquiry
Improve our business
- Maintain internal records and systems
- Perform analytics and website optimisation
- Send marketing communications (with your consent)
Meet legal obligations
- Resolve disputes or respond to legal processes
- Comply with Australian law and regulations
- Marketing and Communications
By submitting your details, you consent to receiving updates, newsletters, and promotions from us. You can opt out at any time by clicking “unsubscribe” or contacting us directly.
We may use tools such as Google Ads, Facebook Pixel, and email marketing platforms to track interactions and optimise our communications.
- Disclosure of Your Information
We may share your personal information with:
- Service providers (IT, marketing, CRM, hosting, analytics)
- Subcontractors or consultants working on your build
- Professional advisers (e.g. legal or financial)
- Authorities as required by law
Some service providers may store or process data overseas. By using our services, you consent to this, and acknowledge that overseas recipients may not be bound by Australian privacy law.
- Storage and Security
We take reasonable steps to protect your information against misuse, loss, unauthorised access, or disclosure.
However, data transmission over the internet can’t be guaranteed to be completely secure. You share information with us at your own risk.
- Cookies and Website Analytics
We use cookies, web beacons, and analytics tools (e.g. Google Analytics, Facebook Pixel) to improve our website and marketing.
Cookies may collect non-personal data such as:
- Browser type and device info
- Time on site and page views
- Interactions with our ads or emails
You can block or delete cookies in your browser settings, but this may affect your experience.
- Your Rights and Choices
- Access & Correction: You may request access to the personal information we hold about you. You can also request updates or corrections if your details are inaccurate or outdated.
- Withdraw Consent: You can withdraw your consent to marketing at any time.
- Make a Complaint: If you believe we’ve mishandled your personal information, please contact us using the details below. We’ll investigate and respond in writing.
- Third-Party Links
Our website may contain links to third-party sites. We’re not responsible for the privacy practices or content of these external websites.
- Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website, and we recommend reviewing it regularly.
- Contact Us
If you have any questions or wish to access or update your personal information, please contact our administration team:
Levonix Homes Pty Ltd
Torquay VIC 3228
admin@levonixhomes.com.au
1300 804 410